Delivery Details

Rae�s Florist is located in Hobart CBD and provides a delivery service to Hobart and surrounding suburbs as well as selected country areas.

We charge a flat rate for delivery of $12- including GST.

Same day delivery is available to Hobart and suburbs Monday to Friday if your order is placed by 12pm. If you require same day delivery after this time please call us or email us to see if we can accommodate your request. Country deliveries are dispatched the following day.

We do not deliver on Saturdays or Sundays except for special occasions like Valentine�s Day or Mother�s Day.

Deliveries interstate or overseas can be organised however you will need to contact us regarding pricing.

Rae�s Florist uses professional, experienced couriers to ensure your flowers are delivered safely and efficiently. In the case of a recipient not being home at time of delivery the couriers will use their judgement to leave the flowers in a safe location at the premises.

For all orders please provide full name and address of the recipient as well as a contact phone number for them if possible.

For orders being delivered to hospitals please provide the recipient�s full name, ward name or number if known and whether they are a patient or staff member. For funeral orders, please provide full name of the deceased, name of funeral home and date and time of funeral.

If a recipient is not available at time of delivery and it is not safe to leave them, or the recipient has been discharged from hospital, or an incorrect address is supplied to us, or any other reason beyond our control resulting in non-delivery we will contact you and a re-delivery fee may apply.

 

 

 

 

 

Substitution Policy

While every effort will be made to fulfil your request with the flowers and colours selected, please note that all products are subject to seasonal supply and availability. If an item or product is unavailable a suitable substitution will be made to equal or higher value and of similar design. If in our opinion the substitution is dramatic we will contact you first. Thank you for your understanding.

 

 

 

 

 

Refund Policy

At Rae�s Florist we are proud of the products we create and take every care to ensure each order is of the highest quality and standard.

If you are unhappy with your purchase for any reason please phone us to discuss the issue. In the unlikely event that you find the quality of product less than satisfactory please notify us within 24 hours and if appropriate we will resend new flowers. In this circumstance it is our policy to collect the original flowers upon delivery to assess the cause of the problem.

For information on caring for your flowers to get the most out of them please view our flower care section.

We aim to guarantee that our customers are happy with our products and our service.



Flowerstore in a box